Refund Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Exceptions / Non-returnable Items
To be eligible for a return, your item must be in the same condition that you received it. Specifically for our skincare products:
- The product must be completely unopened and unused.
- The original seal and packaging must remain intact for health and hygiene reasons.
Damaged or Defective Products
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How to Start a Return
To start a return, you can contact us at support@freshcglow.store. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.